Advising & Resolving 

Your “Professional Friend”

Consulting, Reporting & Negotiating on your behalf


Having an Expert in your corner can make all the difference when conflict arises

Or perhaps you just need reassurance over a purchase you’ve made or are considering.


The First Step with a Supplier Dispute

Determine the nature of the fault(s)

  • Manufacturing Fault
  • Materials Fault
  • Design Fault
  • Finishing Fault
  • Assembly Fault
  • “Factory Second”
  • Made from “Reject” components
  • Mis-matching elements
  • Improper Storage
  • Transport Damage
  • Improper Use
  • Accidental Damage

Faults will either be deemed RECTIFIABLE or NON-RECTIFIABLE and appropriate recommendations can be made verbally, or more in writing if preferred.


A Further Step when needed

Reaching a solution

Although a solution is normally reached by this stage, in the event that agreement remains elusive a PHOTOGRAPHICALLY DETAILED REPORT can be prepared to support your case in readiness for more forceful negotiation.

  • Authoritative telephone negotiation
  • Email negotiation
  • Face to Face negotiation
  • Arbitration or Small Claims Court Representation
Gavin Mason FRSA Conservator-Restorer

Be Reassured


Is it a Fake?

With so many fake designer pieces out there today, an appraisal can provide reassurance about your proposed purchase or item you may already own.

Is it a Factory Reject?

The black-market for “Factory Seconds” and furniture assembled with “Reject Component” is also a growing worry. Sold mainly online to the unsuspecting, and where full payment is required in advance, this substandard furniture even finds its way into High Street stores on occassion.

Is it the quality you should expect for the money?

Most things can be made to look wonderful in photos. And that’s as true of online or catalogue furniture as it is of Instagram models. Moreover, shops not infrequently display a superior example than they send out to their customers “direct form the factory”.

Expert help is at hand, so let’s discuss your concerns –

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01892 862700

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